Job Instruction Sheet: Modification Process CMI - USPS

Date/Version: (07/14/2025 - v.1)

Process Owner: (CMI Team)

Review Cadence: (Annually)

Process/Purpose: Processing of New Modification Applications received via USPS (mailed).
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Important Steps (WHAT?)

Key Points

(HOW?)

Artifacts

A logical segment of the operations that advances the work

Important actions in the steps that will: Make or break the job Make the job easier

Sketches, layouts, digital pictures , etc. that will improve understanding of the job

1 Application is received with daily mail.
  • Application is removed from envelope
  • Envelope is discarded to shred bin
  • Staples or binders are removed
  • Application is stamped with current date
 
2 Application is scanned.
  • Application is scanned on date received.
  • Launch Capture Perfect
  • Locate MOD scanning profile from drop-down menu.
  • Click on the scanning button located to the left of the scanning profile drop-down menu.
  • Click on Stop Scanning, and scan next document.
  • Documents are scanned to CSS01’s Capture. Perfect Jobs folder.
  • Launch Gmail and compose a new email.
  • Attach MOD document and email to [email protected].
  
3 Application is logged in NPA/Modification Log in google drive.
  • Enter case number, date received, date emailed, method received, and applicant name.
  
4 Application is filed in repository.
  • Application is tagged with repository tag and filed in Mail Room Repository.
 STANDARDIZED WORK - Central Mailroom Repository Document Retention